Refunds and Cancellation
Refunds and Cancellation
We thank you and appreciate your purchase with us. Please read this policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our user, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:
Return Terms and Conditions
- We do not have control over the Return terms and conditions that shall be listed by the Sellers on the Website. Every Seller shall list their respective terms and conditions towards accepting return request after-sale.
- As a responsible buyer friendly website, we undertake to offer Free Returns for the Buyers on their first order upon placing the order through our Website and on the Seller’s listed on our Website. Kindly note that we undertake to accept the Free Returns only for the first order placed and all the subsequent orders from the same seller shall not be eligible for Free Returns and the Seller’s return terms and charges shall be applicable.
- We are at our sole discretion to offer the Free Returns and we may choose to not provide Free Returns at any given time as we may want, and the above provision shall not make us liable to compulsorily provide Free Return to your first purchase.
- If your account has Net 60 payment terms, we will not undertake to charge you for any products you would like to return.
- Note that we will strictly not accept any return requests on any customised orders or products and shall strictly not accept any return request on the testers and sample items purchased by you through the sellers.
- All returns shall be accepted on unused products and the products and orders placed by you shall be in the perfect condition as delivered to you. Should we notice that the products have been used or tampered with or damaged, the same shall be returned to you and we will undertake to charge you with the logistical charges on the returned order back to you.
- All the logistical cost incurred in the Return Process shall be borne by you and we will undertake to deduct the same while providing you with the refund if we are charged for the same.
Return Request Process
- All Return Requests shall be placed to our Customer Care email id which shall be then checked internally with our Sellers and the same shall be communicated with you upon the Acceptance by the Sellers. Upon your submission of the Return Request and Acceptance of the same by the Seller, we will undertake to provide you with a prepaid shipping label for you to send back the items purchased that you would like to return.
Refund Terms and Conditions
- All refunds shall be as per the terms and conditions as specified under this provision in this policy and we will not undertake to accept, initiate, or process refunds in any other manner.
- We will undertake to accept a refund request only upon the receipt of the order returned to us from your end after the delivery.
- All orders and products returned to us will be further dispatched to the Seller that you have undertaken to purchase the product and place the order from and only upon verification of the product and the order by the Seller and upon an acceptance of the same by the Seller, we will undertake to process your refund request.
- If your order is eligible for returns, refunds on orders occur once the seller receives the return shipment and is verified. All the return shipping costs will be charged to you and will be deducted from the refunds that will be initiated.
- Fully Paid Orders – If you have undertaken to clear the invoice raised by making the complete payment of the invoice, we will undertake to initiate a refund after the necessary deductions and the refund shall be processed back to the same mode of payment used by you to make the payment. If your invoice has been paid, the card that was used to pay will be credited for the amount of the items returned.
- Partly Paid Orders – If you have undertaken to partly clear the invoices raised, we will undertake to refund the payment in accordance with the items/products returned by you subject to such deductions as may be required.
All Refund shall be credited into the source of payment within 30 working days from the acceptance and processing email sent by us. There may however be an additional delay and we may undertake to communicate the same to you.
- We additionally undertake to provide you with a credit system where you can request a credit note instead of a refund. The terms and conditions towards the credit note will be as follows:
- We will undertake to accept your request for the credit note facility upon the successful return of the product and the acceptance of the same by the Seller.
- A credit note cannot be transferable to any other registered users of the website.
- All Credit note issued shall be only valid for single use and we will in no manner accept returns and refunds or encashment of any credit note.
- Upon an order placed by you and the payment by the credit note, we will in no manner accept any request for restoration of the same.
Exchange Terms and Conditions
- Yes, we permit our sellers to offer an exchange for your product and the order you have placed. However, the same shall be at the discretion of the seller. The Seller may at any time in its sole discretion refuse to offer an exchange.
- In order to place an Exchange Request, we request you to send us an email to our customer care and we will undertake to check on the availability of the Exchange Request with the Seller and if the same has been accepted by the Seller, we will want you to ship the order/ products back to us and the seller will undertake to provide you with the products you have requested.
- All the exchange products/order shall be dispatched by the seller only upon the receipt of the shipping charges that may incur.
- Note, neither we nor our sellers will undertake to reimburse you with any expenses that may incur during the shipping and return of the products and further you shall be liable to make good the payment towards the shipping charges for the exchanged product/order.
General Criteria Terms and Conditions of Return, Refund and Exchange
- Unopened and unused (samplers cannot be returned)
- In pristine condition with original packaging
- Free of any additional labels or stickers
- Products shipped from International locations cannot be returned.
- You carefully inspect and package each return to prevent items from being damaged in transit
- The items you return are in the same, "like-new" condition that you received them*
- Your return includes the same items and quantity you indicated when marking the return in our system*
- Each return has its corresponding return label, provided by us, and is packaged separately.
- The items are shipped back by the “Ship Return By” date noted in your return label.
- In the event that items you have marked as returned are missing from the shipment and/or arrive in a condition that prevents us from reselling them, your refund will not be processed, and we will not be able to send back the items to you as well.
The company at its sole discretion may cancel any order(s):
- if it suspects a user has undertaken a fraudulent transaction, or
- in case of unavailability of a service
- for any reason outside the control of the company including causes of logistical difficulties
- if the company does not want to provide the user with services
We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel their request placed by them in future.
Not with-standing this policy, any specific terms and conditions mentioned on the service page, and/or as agreed with a user before/during/after the transaction, will override the terms and conditions mentioned herein in case of a conflict..